Windows 7 Enterprise 32-bit:: False Positive: Application "has stopped working"
I have an application (proprietary; not widely used) which when ran triggers the application "has stopped working" dialog and I'm asked to Debug or close. If I ignore the dialog and just use the application it works fine however. Does anyone
have suggestion on how to fix it so the dialog no longer prompts. Its not bad for me, but I doubt it'll be acceptable to the business users.
The application isn't widely used and isn't supported under 7 by the vendor, but peers in other organization have said it works so the desktop deployment folks are refusing to stop the Windows 7 upgrades while we get this worked out so I'm in a bind.
I'm really sorry to ask such an easy question; I'm sure its been answered but I'm having trouble finding the answer in all the noise.
Edit:
I found an error in the event viewer (don't know how I missed it initially). Its not really helpful to me, but just in case:
Log Name: Application
Source: Application Error
Date: 10/19/2010 10:16:24 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TP307120BTRIEST
Description:
Faulting application name: XxxxxxXxxxxxXX.exe, version: 2.1.1.7, time stamp: 0x49df3b02
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00287b50
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<
Event
xmlns
=
"
http://schemas.microsoft.com/win/2004/08/events/event
"
>
<
System
>
<
Provider
Name
=
"
Application Error
"
/>
<
EventID
Qualifiers
=
"
0
"
>
1000</
EventID
>
<
Level
>
2</
Level
>
<
Task
>
100</
Task
>
<
Keywords
>
0x80000000000000</
Keywords
>
<
TimeCreated
SystemTime
=
"
2010-10-19T14:16:24.000000000Z
"
/>
<
EventRecordID
>
5495</
EventRecordID
>
<
Channel
>
Application</
Channel
>
<
Computer
>
TP307120BTRIEST</
Computer
>
<
Security
/>
</
System
>
<
EventData
>
<
Data
>XxxxxxXxxxxxXX
.exe</
Data
>
<
Data
>
2.1.1.7</
Data
>
<
Data
>
49df3b02</
Data
>
<
Data
>
unknown</
Data
>
<
Data
>
0.0.0.0</
Data
>
<
Data
>
00000000</
Data
>
<
Data
>
c0000005</
Data
>
<
Data
>
00287b50</
Data
>
</
EventData
>
</
Event
>
October 19th, 2010 10:01am
For some troubleshooting guidance, please see
application has stopped working error.Carey Frisch
Free Windows Admin Tool Kit Click here and download it now
October 19th, 2010 10:22am